Shipping policy
SHIPPING POLICY
Last Updated: November 8, 2026
1. Order Processing Time
All orders are normally processed within 3–7 business days, Monday through Friday, excluding public holidays in China.
Orders placed after 17:00 (GMT+8) will be treated as received on the next business day.
Order processing time begins after payment has been successfully received and the order details have been verified.
Processing time does not include international shipping or customs clearance.
For certain products, including special-order items or products requiring additional stock verification, processing may take longer. If there is a significant delay, we will contact you using the contact information provided with your order.
2. Shipping Destinations
Aiendiesel ships internationally from China to supported destinations worldwide.
Available shipping destinations and shipping methods are displayed at checkout.
If your country or region is not available at checkout, please contact us for a shipping quotation:
Email: info@aiendiesel.com
We will check shipping availability and provide an appropriate shipping solution where possible.
Some products or destinations may be subject to shipping restrictions, customs regulations, or carrier limitations.
3. Shipping Methods and Estimated Delivery Times
We currently offer the following shipping methods, subject to destination and availability:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Express (DHL / FedEx / UPS) | 5–10 business days |
| Economy Air Mail | 15–25 business days |
Delivery estimates begin after the order has been dispatched.
These estimates do not include order processing time, customs clearance, inspections, public holidays, or unexpected transportation delays.
Actual delivery times may vary depending on the destination, local carrier operations, customs procedures, and other circumstances beyond our reasonable control.
The available shipping methods and estimated delivery times for your order will be confirmed at checkout or through our customer support team.
4. Shipping Costs and Free Shipping
Shipping charges are calculated at checkout based on factors including:
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Delivery destination.
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Package weight.
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Package dimensions.
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Selected shipping method.
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Carrier rates and applicable shipping conditions.
Orders with a merchandise value of USD 1,000 or more may qualify for free express shipping, subject to destination eligibility and applicable shipping restrictions. Please contact us to confirm availability before placing your order.
Free shipping will only apply when it is explicitly displayed at checkout or confirmed by us in writing.
If an order does not qualify for free shipping, the applicable shipping charge will be displayed before payment is completed.
Unless otherwise stated, shipping charges do not include import duties, customs fees, or destination-country taxes.
5. Order Tracking
Once your order has been dispatched, we will normally send a tracking number to your registered email address within 2 business days.
You can use the tracking number to follow your shipment through the relevant carrier's tracking system.
If customer accounts and order tracking are enabled on our website, you may also check your order status through your account.
Please allow some time for tracking information to become available after the carrier receives the shipment.
If you have not received tracking information within the expected timeframe, please contact our customer support team.
6. Customs Duties, Taxes and Import Regulations
All product prices and shipping charges are exclusive of import duties, customs clearance fees, VAT, and other destination-country taxes unless explicitly stated otherwise at checkout or in a written quotation.
For shipments where duties and taxes are not prepaid, the recipient is responsible for applicable import duties, taxes, and customs-related charges imposed by the destination country.
Customers are responsible for ensuring that purchased products can legally be imported into their country.
Customs authorities may require additional documents, information, or inspections before releasing a shipment.
Such procedures may cause delivery delays beyond our control.
We declare shipments based on the actual transaction value and accurate product descriptions.
We cannot declare commercial orders as gifts or intentionally undervalue shipments to avoid customs duties or taxes.
If you have questions about import requirements, please check with your local customs authority before placing an order.
7. Damaged, Missing or Lost Shipments
7.1 Damaged Packages
Please inspect your package upon delivery.
If the outer packaging or products appear damaged, we recommend taking clear photographs or videos of:
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The outer shipping package.
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The shipping label.
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The damaged packaging.
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The affected product and its components.
Please contact us as soon as reasonably possible, preferably within 48 hours of delivery, so that we can investigate the issue and coordinate with the shipping carrier.
Reporting within 48 hours helps us process shipping damage claims more efficiently. This request does not limit any mandatory consumer rights or legal claims available to you.
7.2 Missing or Lost Shipments
If your tracking information shows no movement for an extended period, or your shipment appears to be lost, please contact us.
We will coordinate with the shipping carrier to investigate the shipment and determine its status.
Depending on the investigation results and applicable legal requirements, we will arrange an appropriate solution, which may include:
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Shipment replacement.
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Reshipment of the affected products.
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Refund of the affected order or items.
7.3 Delivery Exceptions
If a shipment is delayed, refused, returned, or held by customs, we will work with the relevant carrier to understand the reason and provide assistance where possible.
If delivery fails because of incorrect shipping information provided by the customer, refusal to pay applicable import charges, or failure to complete required customs procedures, additional costs may arise.
Any responsibility for such costs will be assessed in accordance with the applicable shipping arrangement and consumer protection laws.
Nothing in this section excludes our responsibilities for shipments or products where liability cannot legally be excluded.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
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Full recipient name.
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Delivery address.
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City and postal code.
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Country.
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Contact telephone number.
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Email address.
If you notice an error after placing an order, contact us immediately.
We will try to update the shipping information before dispatch, but changes cannot be guaranteed once the shipment has been handed over to the carrier.
Additional charges resulting from address changes or failed delivery may apply where permitted by applicable law.
9. Contact Us
If you have any questions about shipping, delivery, tracking, or customs procedures, please contact our customer support team.
Brand: Aiendiesel
Phone / WhatsApp: +86 156 3280 8721
Business Hours: Monday–Friday, 09:00–18:00 (GMT+8)
Response Time: Within 1 business day for general inquiries.
We are committed to providing reliable international shipping support and helping customers receive their orders as smoothly as possible.
End of Shipping Policy